Cabrini ED commenced a follow of phone call initiative for all their post ED discharge patients as a quality improvement and patient service initiative. The Liaison Nurse is a dedicated role for an ED nurse every day of the week. Each morning they contact all patients who have been discharged
One of the most frustrating aspects for patients of attending an ED is not knowing how long the wait will be. Cabrini ED addressed this issue by creating a Wait Time Display as a quality improvement and patient service initiative. The average waiting time to be seen is calculated by
Australia’s first COVID-19 RESUS Medical Facility at Monash Health was built within 3 weeks, with the modular infrastructure built and installed on site by SPACECUBE within a day. The facility was built using 25 cubes, spanning 360sqm over two-levels; housing six negative pressure resuscitation beds, a nurse’s station, medication room,
Auckland Hospital ED has begun to use an electronic visual analogue scale as a tool to measure patient experience. The ED has 54 patient treatment spaces divided into 4 areas – Resus, Acutes, Ambulatory and Short Stay. In addition, an Inpatient Short Stay Unit (34 beds) and Clinical Decision Unit
Box Hill Hospital introduced a decontamination isolation resuscitation room as part of their new Emergency Department that opened in 2014. The clever design neatly incorporates all the components of decontamination, isolation, and medical care in a compact footprint. It includes: Decontamination area adjacent to the ambulance bay Isolation resuscitation room accessed
In a BMJ (British Medical Journal) study, emergency physicians saw 26% more patients and patients left the emergency department 19 minutes sooner when a medical scribe assisted the physician. Having scribes on the team was safe and the scribe role was found to be cost-effective for Australian hospitals. Emergency physicians
Point of Care ultrasound is a part of the core skill set of the modern Emergency Physician. However, ultrasound training for EM trainees can be inconsistent, relying on courses external to the hospital. Monash Health has been running in-house ultrasound training for all registrars since 2017. At Monash Health, there
Physician Assistants (PA) are an established role in the US, but to date have been uncommon in Australia. The Bachelor of Health Science (Physician Assistant) is a three year course offered at James Cook University in Townsville with students entering having experience in other aspects of healthcare previously. After graduating, Physician Assistant